PLAZA+ is a platform that translates the shopping center customer experience into the digital world. PLAZA+ is a virtual showcase that presents merchandise from participating establishments on the websites and APPs of our shopping centers: Plaza Las Américas and Plaza Del Caribe.
The platform will be implemented in phases and the first of these, PLAZA+ Search, is already operating. PLAZA+ Search gives the customer the opportunity to plan the shopping mall visits in advance by virtually seeing and knowing what is in stock, before arriving to the shopping center
You must access the plazalasamericas.com or plazadelcaribe.com pages and look for the PLAZA+ section to enter your favorite store. You can also access PLAZA+ through the PLAZA APP.
Currently, the platform is only available in English as most of the merchants' websites and their products appear in English.
Right now, the menu consists of merchandise On Sale, Women's, Men's, Baby & Kids, Beauty, Home, Valentine’s, and Participating Stores sections.
If you scroll down, you'll find Shop by Store, Spring Essentials, Sale Merchandise, and New Arrivals sections. You will also find the Search Now window.
Apparel, jewelry and fashion jewelry, accessories, shoes, handbags, and backpacks, and activewear…
Apparel, jewelry, accessories, shoes, wallets, and backpacks, and activewear...
Products for skin care, hair, nails, makeup...
Clothes, shoes, baby items, toys…
Bedroom, kitchen, office, decoration, furniture, and electronics…
The search on the platform must be in English since the categories and product names are in English. The search should be as specific as possible, for example: “women white blouse with long sleeves”
Initially, the following stores are participating
We expect that more stores will join PLAZA + in the next few months.
PLAZA+ reflects the product categories of the stores in the mall, and there may be product categories that currently do not have available inventory in PLAZA+. We hope to add new stores to the platform constantly.
You can search for any type of merchandise that you are used to buying in our malls: clothes, shoes, jewelry, household items, etc. Currently not all categories are represented with the stores participating in PLAZA+. We hope to continue adding stores and products in the coming weeks.
Perhaps that category of product(s) is not currently available in participating stores on our PLAZA+ platform.
Entering the name of the category or product you want to search for or buy in the main Search bar of PLAZA+.
Some stores have a “Buy Online” button enabled to redirect the user to purchase the item on the participating store's website.
We expect that by the summer of 2022, customers will have the option to buy and make payments directly on the PLAZA+ platform.
At the stores where you can currently buy, you will be able to use the payment methods authorized by the stores since the transaction is completed on their web pages.
You can currently pick them up at the store.
Each product has a heart icon on the top right. By marking the heart, the articles are added to the “wishlist” (list of merchandise that you like) that appears in the upper bar at the end on the right. There appears a counter with the number of selected products. The list can be shared with family and friends.
If you are looking for a product and it is not available at PLAZA+, you can call the store or visit the store in the shopping center for more information.
PLAZA Help is an automated response system integrated to PLAZA+ and is located at the right bottom side of your screen. If you do not find an answer to your questions or prefer to speak or chat with a representative, you can choose the Talk to an agent option, available from 9:00 AM -9:00 PM Monday through Saturday and on Sundays from 11:00 AM -7:00 PM. PLAZA Help automated system is available 24/7.
You must download the PLAZA APP on your phone, create an account and enter the PLAZA+ section.
More questions? You can send an email to firstname.lastname@example.org or
call 787-767-1525 ext. 3268.