FAQs

Amenities And Services

  • Does Plaza Las Americas Have Valet Parking?

    There are three permanent valet parking stations that operate during regular mall hours.  

    These are located at:

    • 1st Level, Main entrance: FirstBank / The Cheesecake Factory
    • 1st Level, South Parking Deck by Macy’s

    One operates only at weekends:

    • 1st Level, JCPenney entrance. Open Friday to Sunday from 11:00 a.m. to 7:00 p.m.

    Valet service fee - $9.00 tax inclusive

     

  • Are taxis readily available at Plaza Las Americas?

    The taxi stand is conveniently located at the mall's main entrance by The Cheesecake Factory and First Bank. They are always available during the mall’s operating hours.

  • Banks

    There are three banks conveniently located throughout the mall’s 1st Level entrances:

    • Banco Popular – 1st Level, North Parking Deck entrance
    • FirstBank – 1st Level, Main entrance  
    • Oriental Bank – 1st Level, Main entrance

     

     

  • Breastfeeding Lounge

    At Plaza Las Americas, mothers can breastfeed their babies in the common areas.  

    For those who prefer their privacy, there are two breastfeeding lounges conveniently located at:

    • 1st Level across from the South Restaurants women's restrooms.  
    • 3rd Level across from "La Terraza" Food Court women's restrooms.  

     

  • Does Plaza Las Americas have a gift card?

    If you are looking for the perfect gift, give the gift of choice. Give a PLAZA Gift Card.

    • Redeemable at both shopping centers – Plaza Las Américas and Plaza Del Caribe
    • At more than 450 stores and restaurants
    • Can be purchased in any denomination between $15 - $500
    • Funds never expire
    • Balance verification by phone or web: www.posagiftcard.com
    • $2.00 Activation Fee

    PLAZA Gift Cards can be purchased on the PLAZA App, at both centers’ websites, and at the Customer Service Centers.  

    For the list of stores that accept the PLAZA Gift Card, visit the malls websites, or contact Customer Service.

  • Wheelchairs

    Wheelchairs are available on a first come, first serve basis, at no cost. Wheelchairs may be picked up at the Customer Service Center located on the first level, Grand Court. 

  • Copies / Faxes

    Copies and facsimiles are processed at a reasonable cost in our Customer Service Center located on the first level, Grand Court.

  • Customer Service Center

    Our Customer Service personnel is available to provide you with general information about the mall, the stores, the services, and our activities. It is located on the first level, Grand Court. For more information call (787) 767-5202.

  • Gift Wrap

    Gift wrapping is available at a reasonable price on the first level in Sears.

  • Lost and Found

    Lost and found articles can be picked up or returned at the security office located on the third level, in “La Terraza” food court.

  • Passport Services

    You can benefit from this service at the State Department Office, located on the second level, by Sears Brand Store.

  • Photo Development

    Available at Walgreens on the first level, Sears corridor.

  • Pon de PLAZA Shuttle Bus

    The Pon De PLAZA service is temporarily out of service. We hope to restore the same as soon as possible. Sorry for the inconvenience.

    Plaza Las Américas Administration

  • Portrait Studios

    There is a photography studio in the mall, on the fourth floor of JCPenney.

  • US Postal Service Office

    Located on the 1st Level, North Parking Deck entrance, across from Banco Popular.

  • Are there adult diaper changing stations at PLAZA?

    Plaza Las Americas offers adult changing stations in both family restrooms; conveniently located on the 1st Level South mall bathrooms; and on the 3rd Level in the "La Terraza" food court bathrooms.

  • Are there VRS services available for the deaf at PLAZA?

    Video Relay Service empowers deaf people to place VRS calls to anyone and have a conversation in real time, with the help of an ASL interpreter. Available on the 1st Level by the Customer Service Center at Grand Court.

  • Are pets allowed inside the mall?

    Plaza Las Américas has a policy not to allow the presence of animals inside the shopping center. Pets are only authorized if they are classified as service animals.

  • What type of activities take place at Plaza Las Américas?

    PLAZA is the ideal place to come for shopping, dining or entertainment experiences Nearly every week there is entertainment or a different themed event or exhibition. For information on what is happening at PLAZA, check out our “Events” tab in the home page.

    For more information on how to rent space as an exhibitor at Plaza Las Americas, click on the tab “Info” tab on the home page of this web site, then click on “PLAZAad” and you will find the information on fairs and exhibits.

     

  • Are there charge stations for electric cars at Plaza Las Américas?

    The mall has four Velocicharge charging stations for electric vehicles in front of P.F. Chang's restaurant.

  • Can I find ATMs in Plaza Las Americas?

    It is conveniently located throughout the mall.

    • At each of the three banks located on the 1st Level at the main entrances
    • 2nd Level Caribbean Cinemas corridor
    • 3rd Level at La Terraza food court

     

General Information and Plaza Facts

  • Who Owns Plaza Las Americas? Do they own other shopping centers?

    Plaza Las Américas, Inc., a private company from Puerto Rico, owns Plaza Las Américas. Plaza Del Caribe, SE, an affiliate company of Plaza Las Américas, Inc., is the owner of Plaza Del Caribe, a shopping center in Ponce, located in Puerto Rico’s southern region.

  • Can I find samples of Puerto Rican art in Plaza Las Americas?

    Patronizing the arts and the Puerto Rican artisans is a serious commitment for PLAZA’s management. Since its beginnings, PLAZA has set aside space inside the mall, dedicated solely to Puerto Rican arts. Currently, you can acquire some samples of Puerto Rican craftsmanship in the Ricardo Alegría Cultural Hall on the third level by JCPenney. There you will find art pieces by nearly 30 Puerto Rican artisans, continuously offering a wide variety of Puerto Rican arts and crafts, including carvings, engravings, paintings, handcrafted jewelry, and ceramics, among other works of art.

    Walking through our corridors, you will see art medallions that symbolize different aspects of Puerto Rican culture.  These unique art pieces were created by renowned local artists such as Myrna Báez, Nick Quijano, Martita Pérez-García, Antonio Martorell and the American sculptor and architect, Jo Schneider. They celebrate the beauty of Puerto Rico as well as its culture.

     

  • Does Plaza Las Americas have medical offices or services related to health?

    Plaza Las Americas has a 12-floor tower where you can find a variety of private offices, mainly doctors, specialists, laboratories, and other health-related offices. To access the PLAZA Tower, use the elevators located on the first and third levels. Check the Shopping Center Directory for directions.  Besides free and accessible parking, using the medical services at The PLAZA Tower allows you to visit PLAZA for errands, relaxation, or a meal, all in one trip.

  • Are there any employment opportunities at Plaza Las Americas?

    Con cerca de 300 tiendas, 15 salas de cine y más de 50 establecimientos de comida, Plaza Las Américas es un excelente lugar para buscar empleo. Para conocer las oportunidades de empleo, visite la sección de ofertas de empleo.

  • How can I get in touch with PLAZA’s mall management?

    To contact the administration call (787) 767-1525 during mall office hours (Monday through Friday - 8:30 AM to 5:30 PM) and our receptionist will direct your call. During the weekends contact the Customer Service Center at (787) 767-5202.

Store Information

  • How many stores does Plaza Las Américas have?

    Plaza Las Americas has about 300 retailers, where you can find the best local and international brands. There are two anchors: Macy's and JCPenney.

  • Which stores can I find in Plaza Las Americas that are not in any other shopping center?

    Among our exclusive “Only at PLAZA” stores are: A | E Armani Exchange, Chico’s, David Yurman, Everything But Water, Genesis, Laderach, Michael Kors, Reinhold y Swarovski; among others.

Doing Business At Plaza

  • What is the process to open a store in Plaza Las Américas?

    Plaza Las Americas presents attractive opportunities to establish your business, not only for local merchants, but also international ones. To obtain more information about opening a store at Plaza Las Americas, click on to the “Business @PLAZA” tab on the home page of this website and click on “Leasing.”